Remote Support is a great way to have your computer problems solved without the need for a technician to visit your home or office. All you need to do is download the Remote Control Software and sit back and let us do the work. It is an ideal way of solving simple software problems like missing files and can even be used for basic tuition.

Remote Support charges are as follows:
1st 15 Mins $25.00 Inc GST. This is the minimum charge) 
Additional 15 Mins or part thereof charged at $20.00 Inc GST

  1 – 15 Mins               $25

16 – 30 Mins               $45

31 – 45 Mins               $65

46 – 60 Mins               $85 etc.

Charging starts upon connection to your computer.

Please Note: We do not guarantee to fix your computer using Remote Control Software. There may be problems that prevent us from doing so and we may need to have your computer in the shop or come on to site to fix it.
Viruses are very hard to fix using Remote Control Software and we do not recommend removing them this way but we will attempt to do so at your request.
Time attempting to fix your computer using Remote Control Software is chargeable even if we can not fix your computer this way. 

Your computer must be on Broadband and able to use the Internet for us to access the software. We are unable to offer Remote Support for people on dial up. 

By allowing us access to your computer via the Remote Control Software you are agreeing to the terms and costs stated here. Invoices will be emailed to you for payment within 7 days.

Click below to download the remote support software only if you agree to the above terms and prices. 

Remote Control Software Download

Please call us on 06 765 6446 to arrange your Remote Support Session. We will need to book you a time in most cases. We can not guarantee to be available at a particular time so please give us as much notice as possible.

You will need to be at your computer to start the session but may not be needed after that unless your computer needs to be restarted.